Customer Service Representative

Want to be there to help customers when they need us the most?

The feeling is mutual.

Responsibilities:

• Conduct professional countrywide telephone conversations in a high call volume environment
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Problem-solve and use time effectively to multitask and prioritize work

Salary

A starting annual salary of $35,000. The 37.5 hour/week work schedule will be Saturday and Sunday 9:30am-5:00pm and Monday, Thursday, Friday 3:00pm-10:30pm. Days off are Tuesday and Wednesday. Training hours may vary. A shift differential of 15% may apply.

Job Requirements:

• High school diploma or equivalent education required
• Excellent interpersonal and communication skills
• Good organizational skills and attention to detail
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Perks and Benefits

• Paid vacation, holidays and sick days
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Generous retirement benefits
• Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.